Contact Us

Got a question about one of our reviews, spotted something that needs a second look, or just want to flag an issue with a site we've covered? This page explains how to reach Top Bitcoin Casinos and what kind of enquiries we're best placed to help with.

How to reach the Top Bitcoin Casinos team

The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods.

Before you write in, it's worth checking whether your question is already answered elsewhere on the site:

• Curious who we are and how the site is run? See our About Us page.
• Concerned about your own gambling habits or looking for support tools? Visit Responsible Gambling.
• Want the legal detail behind how we operate this site? Check our Terms and Conditions.

What we can and can't help with

We're an independent research and comparison site — we're not a casino, a wallet provider, or a customer support line for any of the brands we review. That means there are limits to what we can do, even though we're glad to hear from you.

We're happy to help with

• Corrections — if a bonus term, licensing detail, or supported coin has changed since we last checked, let us know and we'll verify it.
• General questions about how crypto casinos work, including deposits, withdrawals, and no-KYC play.
• Feedback on our reviews, rankings, or the way we've explained something.
• Suggestions for topics or angles you'd like us to cover.

We can't help with

• Account issues, deposits, or withdrawals at any specific casino — those need to go through that operator's own support team.
• Disputes over bonus eligibility or wagering outcomes at a site you've played on.
• Legal or tax advice — for anything involving your personal tax liability on crypto or gambling winnings, speak to a qualified professional.
• Verifying whether a specific casino is legal to use from your exact location — state and personal circumstances vary, so always check your own state's current rules.

If your message is about a specific casino

When you write in about one of the sites we've ranked — say BetPanda, CoinPoker Casino, or another name from our list — it helps to include the site name, roughly when the issue happened, and what you experienced. That level of detail lets us look into it properly and, where warranted, update our review. We can't intervene in individual account disputes, but pattern feedback from readers is one of the ways we keep our coverage accurate.

A note on how we're funded

Top Bitcoin Casinos may earn a commission when readers sign up with a casino through our site. This doesn't influence how we rank or review any operator, and it costs you nothing extra. If you have questions about how a particular ranking was reached, our review process is explained on the site and we're happy to expand on it by email.

Responsible gambling and eligibility

Gambling carries a real risk of losing money, and crypto play adds the additional risk of price volatility on top of that. Our contact page isn't a substitute for support if gambling is causing you problems — if you or someone you know needs help, the National Problem Gambling Helpline is available at 1-800-GAMBLER, and our Responsible Gambling page has further tools and information. Offshore crypto casinos generally don't offer the same self-exclusion or player-protection tools as state-regulated operators, so it's worth understanding what's actually available before you play.

All content on this site is intended for readers of legal gambling age in their state or country — 18 or 21 depending on the operator and local law. If you're unsure whether online gambling is permitted where you live, check your state's current regulations before signing up anywhere.

Getting a reply

There's no need to send multiple messages if you don't hear back right away — we work through enquiries in order and will get to yours. If your question is urgent and involves an active account problem, contacting the casino's own support channel directly will almost always be faster than going through us.